The first step in requesting your mortgage relief, you will need to contact your loan servicer. To make sure that you are ready for that conversation you must get some information ready. Loan servicers may have set answers used when they speak with you. You can review scripts from Fannie Mae and Freddie Mac , to help you get a sense of what to expect.
Call your loan servicer
Get prepared to wait on the line for a while to get in touch with your mortgage loan servicer because there are a lot of people requesting mortgage forbearance due to COVID. Be prepared with the following questions you want to ask, and check their website before you call to see if there is a list provided of information you may need or if you can apply online and have your account number ready
For homeowners with mortgages covered by the CARES Act, you only need to explain that you have a pandemic-related financial hardship.